The following terms and conditions do not replace or effect your statutory rights. Please read the terms and conditions thoroughly before placing any order. By entering this site you agree with these terms, and will have released and discharged the providers, owners and creators of this site from any and all liability which might arise.

1. General

You confirm that you are at least 18 years old, and that you are not offended by adult merchandise. All products on this site can be legally purchased within the British Isles. THERE IS NO pornographic material on this site. We sell novelties and erotic toys only.

21st Century Retail Ltd. reserves the right to refund a transaction without the buyer's approval if they can't complete it in accordance with the terms described on this page, or for any other reason that might arise.

We will not be legally bound by any technical or factual inaccuracies or typographical errors on the website or any other promotions.

The product names and titles, copyrights and brand names used in this site are, trade marks, trade names or copyrights of their individual holders and belong to them accordingly.

The Blue Rose Sex Shop Website (bluerosesexshop.com) is operated by 21st Century Retail Ltd.

Our correspondence address is :

21st Century Retail Ltd.
4 Kentish Town Rd
London
NW1 9NX
UK

By purchasing from us you are entering a legally binding contract.

These terms and conditions will be governed and construed in accordance with United Kingdom law.

2. Acceptance of Order

All orders are subject to availability.

A contract of sale will only exist once we have E-mailed a confirmation of your order to you. This maybe for one or more products.

If all products are not available at the point of initial despatch those, which are, will be sent on to you and the remainder will follow subject to availability. We reserve the right to substitute alternative similar products for goods that are unavailable or discontinued without notice.

We reserve the right to refuse supply of products to any one person, group of people or company.

3. Cancellations

If you decide to cancel an order before it's been shipped out you will not be charged. If your card has already been debited or you have send us a cheque or money order, you will receive a full refund less any card processing fees or bank charges we incur.

Cancelling an order after it has been dispatched is subject to the restocking fees described in the Return Policy.

If we have to cancel your order, or if you decide to cancel it because an item is on back order, or because we can't ship it within our time frame, there is no charge.

4. Privacy

21st Century Retail Ltd. is committed to respecting and protecting your privacy.

This Privacy Policy explains how we collect information from you and how we use it.

We collect certain information about all visitors to our websites, like domain name, IP address, web browser used, operating system used, date and time of visit, pages visited and referrer URL. This information does not identify visitors personally and is only used by us in an aggregate way to help us improve our websites and provide us with statistical information about our website users.

Our websites use cookies ('cookies' are small pieces of information sent by a web server to a web browser that enable the server to collect information from the browser). You do not need to allow your browser to accept cookies in order to browse much of our websites, but you must have cookies enabled if you wish to shop or access areas reserved for logged on registered users.

When you shop with us we ask you to provide us with personal information, like your name, email address, mailing address, and credit card or other payment details. We may also ask you for personal information on other occasions, like when you fill out a website contact form. We ask for personal information to process orders and to provide you with the best possible service.

The personal information we hold is held securely in accordance with our Privacy Policy and the law.

We do not disclose individually identifiable information about our website users / customers to third parties. We only email you to process your order and provide you with service, unless you have requested you be added to our mailing list (which you may unsubscribe from at any time).

The information we hold is kept accurate and up to date. You may contact us to check the information that we hold about you at any time.

Our websites contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

We may make changes to this Privacy Policy. Please check this page periodically for changes.

5. Delivery

Your privacy is of the utmost importance to us. Bluerosesexshop.com uses plain packaging only and the return address on all our packages is shown as '21st Century Retail Ltd.' only. Therefore, there is no external indication of the nature of the contents of bluerosesexshop.com packages.

Full details of charges and countries where bluerosesexshop.com deliver to can be found in our Delivery Information page.

6. Refunds

We strive to get all goods to you in perfect order. However it may happen on occasion that your order does not arrive perfect. In this case you may return the goods in question directly to our warehouse. We will dispatch a similar product(s) to you as soon as possible and we will cover the cost of postage for you.

Items that are broken upon receipt can be mailed to:

21st Century Retail Ltd.
4 Kentish Town Rd
London
NW1 9NX
UK

For items that are not broken and wish to be returned the following policy applies.

1. The goods must be unused.
2. The goods must be in their original condition & packaging.
3. Goods that are not heat sealed in the box are non refundable and non exchangeable.
4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
5. The goods must be received back within 14 days from the day you received your order.
6. Lingerie and items of clothing are non refundable and non exchangeable.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you.

A refund may be available at the discretion of the company management.

7. Security

This Web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off-line.

We are glad you are interested in internet security

When our order form asks users to enter sensitive information, that information is encrypted and is protected with the best encryption software in the industry - 128 Bit SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'. We DO NOT maintain a list of customer credit card numbers.

Your credit card number gets encrypted and sent to the bank for verification in real-time - we never even see what it is. This means of course that you'll have to re-enter your credit card number each time you wish to purchase new items

8. Payment

We accept payment in UK Pounds () and Euro (). UK Pounds is the default currency. You can change to another currency by clicking on the currency icons at the top-right of every page.

Our website offers Secure Shopping via major Credit Cards and Debit Cards (shown below).

Your card statement will show a charge for the name - '21st Century Retail Ltd.'

If you prefer, you can place your credit or debit card order by Mail Order.

Mail Order customers can also pay by Cheque, Postal Order or Money Order. If you are paying by cheque, Postal Order or Money Order, please make it payable to '21st Century Retail Ltd.'.

9. Disclaimer

The use of this web site is entirely at your own risk and is to be used on an "as is" agreement.

We reserve the right to change the content of our website at any time, without notification and will not be held in anyway responsible for any resulting consequences suffered by you the customer.

Due to the way the internet works, you could be subject to delays, interception, data corruption and other problems none of which we can be held responsible.

We do not make any representations or guarantees about the accuracy and suitability, conveyed by any written information and associated graphics, about any products on this site.

We will not have any liability to you from direct, indirect, special, incidental or consequential damages of any kind arising from the use of this site, or in connection with the use of this site or arising from the use of any products bought from this site, or any e-mails transmitted from us to you whether or not caused by negligence. This applies to damages of any kind without limitation including compensatory, loss of data, loss of income, loss of profit, loss of property, damage to property, claims from third parties, loss of goodwill, damage to reputation, damage to computer software and other computer or storage systems including those caused by any computer virus.

In the unlikely event you receive faulty or damaged goods please refer to our returns and refunds section.